How to update the firmware on your Wear OS device

Before you start:
Ensure your wearable is connected to the internet and that you open your Wear OS app to sync your watch to your phone.

• Wait, about 10 minutes for the update to download.

• Check to ensure that the download is complete: Settings > System > About > System Updates > Select the check mark to Restart & Install.

Now that your system is up to date:

• We recommend turning your Bluetooth off after the restart to extend your device's battery life. You can follow these instructions here and also find other tips to extend your battery life.
• Open your LifeQ Envoy App, start wearing your device and you'll see your heart rate in the app.
• Please press the power button again to place the LifeQ Envoy App in the background to prevent the screen from staying on and draining battery.

Moto 360	Fossil / Skagen Gen 6

Troubleshooting

If you know that your wearable should have a firmware update, but it isn't available under System Updates you can forget and re-add your Wi-Fi network and then repeat the process to download the firmware update.

1. Forget your Wi-Fi network

• Navigate to Settings > Connectivity > Wi-Fi > Saved Networks.
• Click on the X symbol next to your current Wi-Fi network to forget the network.
• Then confirm the step by clicking the checkmark.

2. Add the Wi-Fi network again

• Navigate to Settings > Connectivity > Wi-Fi > + Add Network
• Select the name of the network to connect to
• Select Enter on watch
• Type in the password on your wearable screen

3. Start the firmware update

• Open the Settings menu > select System > select About > select System Updates.
• Your system may begin updating automatically.
• Follow the screens prompts as indicated in these steps.

If you see an error that your device does not have enough space to complete the firmware update, you need to clear out the old files and then repeat the firmware download steps above. 

• Navigate to LifeQ Envoy > Settings > Device Information
• Scroll down to the last option > Delete all debug OTT files
• Tap to select it and you'll see a confirmation screen once the files are successfully deleted.
• Proceed to retry the firmware download following the steps above.