I have a missing sleep session

Checks:

• Was the wearable worn while sleeping?

• Has a successful upload been performed (Are there ‘0’  files to sync under ‘Files count on device to sync’ in LifeQ Envoy settings)? 

• If not, perform another upload:

• Manually force a data upload by going to:

  • LifeQ Envoy App > select the cog at the bottom > scroll down to ‘Device Information’ > See if there are files under ‘Files count on device to sync’ > if there are select ‘Start sync’ to manually sync the data.

• Confirm whether their sleep is now displayed.

• Was the device fitted securely?

• See this page for details

• If there were periods during the night where the wearable signal quality was too poor, sleep may not have been recorded.

• The sleeping position may have prevented the wearable from making contact with the skin.

• Did the wearable battery run out during the night?

• Was there sleep for at least three hours?

• Was it a short/very long sleep session?

• The model does not process sleep sessions that last less than three hours or more than 14 hours and 12 minutes,  because it is not validated for those time lengths.