I have a missing sleep session

Modified on Tue, 29 Nov 2022 at 10:14 AM


  • Was the wearable worn while sleeping?

  • Has a successful upload been performed (Are there ‘0’  files to sync under ‘Files count on device to sync’ in LifeQ Envoy settings)? 

  • If not, perform another upload:

  • Manually force a data upload by going to:

    • LifeQ Envoy App > select the cog at the bottom > scroll down to ‘Device Information’ > See if there are files under ‘Files count on device to sync’ > if there are select ‘Start sync’ to manually sync the data.

  • Confirm whether their sleep is now displayed.

  • Was the device fitted securely?

  • See this page for details

  • If there were periods during the night where the wearable signal quality was too poor, sleep may not have been recorded.

  • The sleeping position may have prevented the wearable from making contact with the skin.

  • Did the wearable battery run out during the night?

  • Was there sleep for at least three hours?

  • Was it a short/very long sleep session?

  • The model does not process sleep sessions that last less than three hours or more than 14 hours and 12 minutes,  because it is not validated for those time lengths.

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